Qonto
Designing the future of Banking
Qonto is a European B2B Neobank with more than 350,000 clients. They offer bank accounts, virtual and physical credit cards, and tools for accounting and expenses management.
As a Senior Product Designer, I helped Qonto to successfully launch its Premium and X Metal credit cards, build a design system and work on critical features.
MY ROLE
Senior Product designer
YEAR
2018⟶2019

X-Metal Card
The X-Card is Qonto’s metal card. It offers low fees, high payment limits, and exclusive access to airport lounges. It also features a luxurious package and a beautiful metal card engraved with the client’s details on the back, making it Qonto’s most premium physical experience.
I collaborated with the product, brand, and engineering teams to create a cohesive cross-device experience, ensuring our users received the best possible value from the X metal card. We sold out over 10,000 cards in less than 72 hours!

Building a design system
I was involved in creating Qonto’s design system. My tasks included auditing the existing situation, conducting workshops with developers, designing components, and providing specifications.
To keep the team aligned, I introduced a standard process for design reviews. The goal was to provide an opportunity for questions to be answered, assumptions clarified, and advice sought before continuing with the design process.


Helping users cash in cheques
Cheques are widely used in France, and cashing them in is a slow and painful process. We listened to our users (the current cheque experience was the #1 pain point) and adapted the desktop only cashing experience to android and iOS apps.
After two months, we achieved a 33% adoption rate and a 20% reduction in support tickets related to cheques

TICKET REDUCTIONS
20%
Shipping the cheque cash in feature helped relieve the pressure on the support team considerably
X METAL CARDS
10,000
The first batch of metal cards went sold out in less than 24 hours – exceeding all expectations.
“I worked together with Luca at Qonto on several complex projects, notably the Qonto X Metal Card launch. He is an independent and thoughtful designer, and it was a pleasure to work with him.”

Ari Lesniak
Cofounder and CEO, Nectar